Refund policy

Return & Refund Policy:

1. Return Eligibility:

   • Customers may initiate a return within 14 days of receiving their order.

2. Eligible Items:

   • Only non-customized and non-personalized items are eligible for both returns and refunds.

3. Non-Refundable Items:

   • Personalized/custom goods, such as number plates, are non-refundable.

4. Refund Process:

   • To initiate a refund, contact our customer support at cian@freshplates.ie within the 14-day return period.
   • Provide your order number and reason for the return and refund request.

5. Refund Approval:

   • Refunds are subject to approval based on the eligibility criteria mentioned above.

6. Refund Method:

   • Approved refunds will be processed within 5 business days and credited to the original payment method.

7. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part.

8. Customer Errors:

   • Refunds will not be issued for errors made by the customer during the ordering process.

9. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately for assistance.

10. Contact Information:

    • For any questions regarding our return and refund policy, contact us at cian@freshplates.ie.